Communications Manager

Job Introduction

We are seeking a Communications Manager to join our team based in London Bridge.

You will develop and deliver a co-ordinated internal and external communications strategy and plan to support Southeastern’s objective to continuously improve the service we provide for our passengers, in particular punctuality and customer satisfaction.

The postholder will help to achieve wider awareness and deeper understanding of factors affecting our service performance, celebrating success and explaining the various challenges we face. They will play a key role in engaging Southeastern colleagues in improving how we deliver for our passengers.

Additionally, you will work with colleagues at both Southeastern and Network Rail to ensure communications align with our vision, mission, strategic objectives and values, and reflect the company’s tone of voice.

The Ideal Candidate

To be considered for this role, you must be able to demonstrate the following:

• Proven track record in assisting in the development and delivery of successful integrated internal and external communication campaigns
• Strong background in internal communications and engagement
• Experience in planning and producing communication and publicity material
• Proven ability to present complex material in a simple, understandable way
• Experience of working closely and collaboratively with stakeholders to achieve objectives, challenging where necessary
• Experience of project management, time management and meeting deadlines
• Ability to respond swiftly to changing priorities and operational needs 

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited