Continuous Improvement Manager
Job Introduction
Are you looking for a career where you can make a real difference in people’s day.
We are seeking a Continuous Improvement Manager to join our team based from Various Fleet Maintenance Depots.
You will bring colleagues together from across Engineering to design, test and implement business change initiatives. As part of the Quality and Standards Team, you will lead continuous improvement activity, support effective communication and stakeholder engagement, and strengthen the Quality Management System (QMS) by identifying weaknesses and opportunities for improvement.
You will drive enhancements to business processes, technology and working practices to ensure Engineering meets its KPIs and BPIs, while maintaining compliance with the QMS. Your work will ensure that improvement activity is structured, collaborative and aligned to departmental and organisational objectives.
Can you move people? Apply now.
What you’ll do
- Engage stakeholders across Engineering to identify and drive positive change in business processes.
- Lead PDCA‑based continuous imparovement activity with functional managers.
- Maintain formal control of processes, work instructions, briefings and documents within the Engineering QMS.
- Conduct internal and external audits to support the QMS audit programme, ensuring all participants are informed and prepared.
- Identify and manage Corrective Actions, ensuring action owners respond within agreed timescales.
- Develop and review Engineering KPIs and BPIs with each site, ensuring employees understand their contribution to wider goals.
- Coordinate and chair meetings, managing actions, minutes and follow‑up activity.
- Support functional teams with documentation development.
- Manage approved suppliers through assessment and periodic review as part of the QMS.
- Undertake any other reasonable duties as directed by the Quality and Standards Manager.
The experience you’ll need
To be considered for this role we recommend you demonstrate the below in your application;
- You bring proven experience delivering business change projects, engaging stakeholders and supporting business improvement initiatives.
- You have strong knowledge of Southeastern’s Fleet Maintenance depots, facilities and working environments, enabling effective process and system improvements.
- You hold, or are working towards, ISO9001 Lead Auditor status and have experience in Quality Management and relevant industry standards.
- You communicate clearly, confidently and collaboratively, building constructive relationships.
- You apply strong analytical and problem‑solving skills, using engineering principles and sound judgement to prioritise and drive effective business change.
- You demonstrate adaptability, professional influence.
- You are flexible to work across depots as needed and can obtain PTS certification.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 25 days annual leave allowance (plus bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
SE Trains Limited
