Controller Compliance and Improvements Manager - 15 month contract

Job Introduction

We are looking to recruit a controller competency & improvements manager to work with both internal functions and external stakeholders to achieve a high standard of service delivery and ensure a safe operation by managing both compliance and improvement activities for controller grades across the Southeastern network. 

The role is accountable for ensuring that all controllers are compliant in all role related standards, processes, and procedures set out by the business and that the overarching standards and training for controllers is updated in line with internal learning & industry best practice.

The Controller Compliance and Improvements Manager is accountable for all items in relation to training, assessment, verification, and standardisation and responsible for building a strong, motivated working culture within the control environment(s).

Role Responsibility

As the Controller Compliance and Improvements Manager you will have responsibility for creating, monitoring and delivering a strategy of improvements within the Train services directorate for controllers based in the Kent Integrated Control Centre and the Local Control Points. Reporting to the Head of Service Delivery, the post holder will have the following responsibilities:

• Develop and promote strategic objectives which align with our company vision and goals. 
• Accountable for controller role specifications;
• Accountability for the creation, delivery and management of controller competencies;
• Provide training and development opportunities for direct reports 
• Responsible for the line management of the Competency Specialist.
• Ensure that the ongoing continuity management and business resilience of the control is being managed
• Engage with stakeholders across the business on new ventures to ensure suitable integration of new projects or systems
• Engage with external stake holders across the rail industry to share best practice and promote open learning
• Responsible for successful improvement programmes ensuring a holistic view of the business implementation is considered
• Maintain up-to-date knowledge of Industry Operating Practice and standards ensuring our standards are relevant and meet all legal requirements
• Carry out verifications and audits of the competency management system
• Carry out investigations as required by the business
• Create business cases and source funds where necessary to facilitate improvements within the control room operation
• Carry out assessments as required on Southeastern and, if required, Network Rail personnel
• Accountable for training regimes, training specification and course materials for all controller roles.
• Responsibility for the creation and maintenance of the business operational procedures
• Accountable for the development, maintenance and deliver of Controller operating procedures.
• Attendance and representative of the KICC and LTSC at meetings.
• Carry out all other reasonable actions as directed by the Head of Service Delivery 

The Ideal Candidate

• Experience in a railway operations environment ideally gained within either a control room or training setting
• Experience as an Assessor and Verifier qualified (or working towards)
• Proficient with Microsoft packages
• Previous project management experience advantageous
• Previous line management experience desirable
• Ability to manage large volume workloads simultaneously 
• Highly organised
• A strategic thinker with an ability to consider all aspects of railway operations

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited