Debt Recovery Administrator

Job Introduction

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking a Debt Recovery Administrator to join our team based from Ashford. 

Can you move people? Apply now.

What you’ll do

You will provide effective office-based support to the Debt Recovery team and assist with the day-to-day administration, answering calls and inputting data.

Duties will include:

• To answer the telephone and provide information as requested by Authorised Representatives in accordance with the Data Protection Act.
• Answer other calls received by the call centre in relation to other contracted services.
• Answer payments line calls using full knowledge of appropriate Railway Laws and RPSS standards / procedures to maximise debt recovery. Deal with all customer and passenger complaints sensitively and with empathy.
• Accurately sort and input information from Penalty Fare, Unpaid Fare, or other similar notices into the appropriate database(s).

This role is 09:00 – 17:00, Monday – Friday.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• Experience in office administration with previous data input experience
• Good computer skills
• Good organisational skills
• Ability and experience in meeting objectives and deadlines
• Excellent telephone manner
• Ability to communicate in writing effectively

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 24 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.

SE Trains Limited