Deputy Head of Retail

Job Introduction

We are seeking a Deputy Head of Retail to join our team based in London Bridge.

The Retail team plays a key role in growing and developing Southeastern’s business. It oversees all the selling channels for passenger revenue, both at station and online. The systems managed and supported facilitate the collection of revenue. Aside from face to face contact with staff, our digital channels are the primary mechanism Southeastern has for communicating with and interacting with our passengers.

The Deputy Head of Retail is accountable for the day to day delivery of high quality, reliable and customer-friendly retail channels for Southeastern, supporting the business with its revenue growth targets and customer satisfaction objectives. The role oversees the retail support team and contract management of retail system suppliers, as well as the management of the small groups and business travel and reservations team.

The role supports and deputises for the Head of Retail, helping to manage strategic change and increasing revenue for the business through seeking out new opportunities for the development of our retail and digital channels.

The role is the sponsor and scheme manager of the Southeastern smartcard The Key and oversees the ongoing development and day to day operation of this increasingly important ticketing media.

The Ideal Candidate

To be considered for the role, you will need to demonstrate the following:

• Strong experience of smart ticketing, particularly ITSO, and an understanding of the technical workings of this type of ticketing in rail.
• Deep understanding of the rail industry structure and the various organisations and systems that play a role in the retail space.
• In depth knowledge of rail fares and ticketing regulations and compliance requirements.
• Commercially driven, with a focus on revenue development and profitable income growth.
• Ability to build good relationships with key stakeholders, both internally and externally.
• Leadership and management skills.
• Managing budgets
• Ability to forge new partnerships with tourism providers, building new revenue opportunities through fares promotions.
• Past experience of revenue management/generation in a leisure/transport or hospitality context. (desirable)
• Experience of project management and project delivery (desirable)

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited