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IT 2nd Line Engineer

Please Note: The application deadline for this job has now passed.

Job Introduction

The key responsibility is the provision of 2nd line support to all Southeastern IT users, through management and ownership of incidents and service requests during their lifecycle.

Role Responsibility

Provide 2nd line support for all service requests and incidents.   This includes all incidents related to mobile and fixed line telephony issues, hardware and software issues, and logging calls and liaison with external 3rd party suppliers.

Day to day administration of Active Directory, Citrix, Microsoft Exchange, Windows operating systems and other general use software applications

Develop and maintain the Knowledge Database and Service Desk tools, templates and documentation.

IT hardware configuration and rollout to meet staff and business requirements

Participate in IT projects as required

Provide roaming support when required from calls logged with the Service Desk

IT Infrastructure 3rd party site surveys - accompanying on site (as appropriate) and liaising with SE and 3rd party to ensure business needs are met

Assist with the out of hours incident escalation process if and when required

The Ideal Candidate

  • Minimum 1 years’ experience in a 2nd line service desk environment.
  • Experience of supporting WINTEL operating systems.
  • General IT Support experience.
  • ITIL Foundation certification
  • COMPTIA A+ certification
  • MCP

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

  • A Contributory Final Salary Pension Scheme 
  • Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
  • After a qualifying period, reduced rate travel on other train operators, including European services
  • Up to 25 days annual leave entitlement (plus bank holidays)
  • Private healthcare
  • Access to an array of discounts for retail and leisure products through our benefits scheme.
  • Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

  • We aim to be the best
  • We make the difference together
  • We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited

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