IT Infrastructure Manager

Job Introduction

The role will lead the field and retail support engineers, working closely with the Service team to address incident and request tickets inline with SLA’ s. This is a key management function, directly responsible for ongoing health, resilience, capacity, operational performance and overall effectiveness of existing infrastructure and service platforms, as well as ensuring the aspects are incorporated into new initiative introduction into the organisation. The role will also work closely with the Cyber Security team to introduce or improve the security of the platforms.

Role Responsibility

Lead the team of field and retail support engineers, focused on delivery of incident and requests inline with SLA’s and KPI’s.

Manage the health, performance, capacity, resilience and effectiveness of the VMWARE, HyperV, virtual and standalone Microsoft servers, including the Citrix Server Farm, Datacentre and site rack space and power provision.  Ensure build templates and existing operating system configurations are updated to incorporate best practice and security requirements

Manage the health, performance and capacity aspects of the Laptop/Desktop kit selection, build templates and changes requirements for the existing kit to incorporate best practice and security requirements.

Manage the access to, and physical security requirements of the Datacentres and site Comms rooms and cabinets.

Participate in the IT governance requirements, including the Design Authority Panel and lifecycle Change Management Panel

Participate in Silver command on-call rota, managing significant technical incidents when required.

Participate in Major Incident response plan testing, and Major Security Incident response plan testing requirements, and working with the teams to adapt and update them

The Ideal Candidate

Experience, Knowledge & Qualifications

• 2 years experience of leading a team
• MCSE (or equivalent)
• Citrix Certified Professional
• VMWare Professional Data Center Virtualization Certification

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited