Assistant Service Engineer Level 2- 2 Year Fixed Term Contract

Job Introduction

As a working Assistant Service Engineer Level 2, you will be responsible for undertaking the interior maintenance, overseeing and coordinating operations to ensure the highest standards of safety and customer satisfaction.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

Key Responsibilities:

• In this leadership role, your responsibilities will include undertaking interior maintenance and repair, supervising and leading a team of Interior Standards Operatives, ensuring adherence to established protocols and standards. Providing guidance, training, and support to operatives is essential to enhance their skills and efficiency.
• Conduct regular inspections to ensure all trains meet prescribed standards for safety and interior quality. Address any issues promptly and implement corrective actions.
• Effectively coordinate and allocate resources, including manpower, materials, cleaning supplies and equipment. Manage inventory levels to ensure an adequate supply of materials and tools.
• Communicate effectively with Train Presentation Operatives, Depot Operations staff and other relevant departments. Prepare comprehensive reports on the status of train interior activities, highlighting achievements and areas for improvement.
• Facilitate training sessions for operatives to ensure they stay updated on safety protocols, industry standards, and changes to activities. Identify opportunities for continuous improvement and implement relevant training programs.
• Address operational challenges promptly and effectively, implementing solutions to maintain efficient train interior services. Collaborate with other departments to resolve cross-functional issues affecting train interiors.
• Monitor SQR feedback related to train interiors and implement improvements based on customer expectations.
• Ensure compliance with all safety regulations, industry standards, and company policies. Implement and enforce safety protocols for the interior standards team to maintain a safe working environment.
• As directed by the Depot Delivery Coordinator

The Ideal Candidate

To be considered for the role we recommend that you demonstrate the below in your application;

• Previous experience in a supervisory role.
•  Basic Mechanical Skills
•  Strong leadership and communication skills.
•  Excellent organisational and problem-solving abilities.
•  Knowledge of safety regulations.
•  Ability to motivate and manage a diverse team
• Clean driving license

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 32 days annual leave entitlement (including bank holidays)
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited