On Board Manager - All Kent Depots - Faversham, Ramsgate & Dover

Job Introduction

As an On Board Manager, the responsibility of providing our passengers with an outstanding travelling experience will rest in your hands. You will be meeting and greeting passengers on arrival, offering information and advice on their destination or onward journey, and ensuring passengers have an experience they can take with them long after they leave the train.

Your role will be to deliver exceptional customer service with high levels of energy to all passengers travelling on High Speed services by creating a safe, secure, pleasant and comfortable environment. You must have a positive approach and a willingness to help customers, as well as being committed to deliver at your very best every time.

On appointment into a On Board Manager role you will be enrolled into an Apprenticeship Programme which will lead to a nationally recognised qualification.

You will be given full vocational training (including functional skills) to ensure you have the skills, experience and knowledge required for the role.

Working here

You will work a varied shift pattern, which includes weekends, bank holidays and nights.

You may be required to start work as early as 0430 hrs, and some shifts you will finish as late as 0130 hrs after the last train has dispatched for the evening – so ideally you will have your own transport to get to and from your place of work.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

This is what some of our existing On Board Managers have to say....

“Although it’s great zipping along at 140 miles an hour, the best bit of my job is dealing with the passengers. There are different faces every day and almost as many different questions that I get asked.”

“I like knowing that what I do makes a difference. Without On Board Managers, customer satisfaction could plummet.”

“The way I see it, you need to be confident and presentable to do this job, but  most important all, you’ve got to love helping people have the best possible journey – every time.’’

The Ideal Candidate

To be considered for this role, you will need to demonstrate the following:

• Face to face customer service experience
• A passion for delivering excellent customer service
• Excellent communication skills
• Cash handling experience
• Ability to work proactively on own initiative
• Attention to detail

Are you interested in finding out more about all of the different types of roles Southeastern have to offer? Then register your interest today to attend one of our Recruitment Webinars by following the link below!:

https://careers.southeasternrailway.co.uk/members/modules/job/detail.php?record=1146 

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• 28 days annual leave entitlement (which includes bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.
• Full training, a nationally recognised qualification and free uniform

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited