Operational Communications Manager - 12 Month Fixed Term/Secondment

Job Introduction

Are you looking for a career where you can make a real difference in people’s day. 

We are seeking an Operational Communications Manager to join our team based from Puddle Dock, London. 

Can you move people? Apply now.

What you’ll do

Manage the timely provision of information to staff on the current status of Southeastern train services. Ensuring that the frequency and quality of information provided supports the Passengers Services organisation in delivering excellent customer service. Co-ordinate the provision of alternative transport, Southeastern on-call / response staff and initiate the “Chain of Care” when required in response to incidents.

As part of this, you will:

• Monitor the performance of Southeastern services.
• Provide regular summaries on the current state of Southeastern services to internal customers. Ensuring all information is appropriate to the audience and delivery channel.
• During times of disruption promptly provide regular fit for purpose information to Southeastern members of staff, to ensure they can assist customers to make informed decisions on travel based on the reason and likely duration of a delay and alternate transport arrangements.
• As required, implement the introduction of replacement bus services, including the determination of the appropriate level / frequency of service, when there is train service disruption.

The experience you’ll need

To be considered for this role we recommend you demonstrate the below in your application;

• Knowledge services operated by Southeastern.
• Good knowledge of generally available and bespoke IT systems.
• Good general education with passes in English Language and Mathematics.
• Previous experience in a Customer Information role preferable.
• Ability to create own inputs and influence at a number of levels in the organisation

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.

SE Trains Limited