Passenger Services Roster Clerk

Job Introduction

We are currently seeking a motivated, enthusiastic individual to manage the day-to-day rostering activities for our Passenger Services staff, supporting the delivery of a safe, reliable and Customer Focused train service, achieved through efficient forward planning of resources. 

Role Responsibility

• Produce efficient rosters for station staff within agreed production deadlines and distribute to staff and managers as required.
• Weekly ratification of rosters with Owning Manager/RM and provide list of uncovered duties.
• Recording and monitoring of ‘off track & unproductive time’, including training, medicals and ad hoc leave.
• Maintaining and updating accurate records for the stations, including equalisation, Annual leave, Rest days, and Sundays.
• Ensure the full handover of key information with other RC's as required.
• Support the development of efficient rosters during Timetable changes and in line with and local requirement changes.
• Assist with data compilation to support budget and forecast production.
• Assist with the scheduling of staff for training and other release as required, ensuring costs are within forecast and kept to a minimum.
• Ensure strict deadlines for information required by the Payroll department are adhered to.
• Arrange the release of staff, as required, to attend meetings, training and any other non-productive requirements.
• Prepare draft rosters to assist the RM and managers with PA/Local changes.

The Ideal Candidate

• Excellent attention to detail.
• Ability to work in a pressured environment.
• Sound decision making skills.
• Flexible approach to working.
• Report writing skills.
• Customer awareness and focus.
• Planning and organising skills.
• Excellent team working.
• Good communication, negotiation, motivational skills.
• Proficient in; Outlook, Excel, PowerPoint and Word applications.
• Completed or working towards Ability to obtain Vocational Qualification in Business Administration (Level 2).

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer a comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 24 days annual leave entitlement (plus bank holidays). 
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited