Performance Investigator - 12 Months Secondment/Fixed Term Contract

Job Introduction

• The JPT is made up of Performance professionals from Southeastern and Network Rail Kent Route. We are all focused on a key aim of improvement on-time train performance.
• Within the JPT we see members of the team as individuals and believe that diversity within the team is important to doing the job well. We support a good work/life balance to help get the best out of our people and are supportive of flexible/hybrid working.
• We continuously look to develop our people, through formal training programmes, online learning tools or via less formal ‘on the job’ learning. We want to give our people the skills, trust and confidence they need to allow them autonomy in their role.
• To investigate the causes of delay, feeding appropriate data into the Bugle System to allow correct delay attribution.
• Utilising systems and working with functional teams to gain reports and evidence to support the incident investigation process and link with Delay Attribution Team.
• Ensuring incident close out with root causation and additional information to support granular analysis of the data and performance improvement.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

• Support the Attribution process using good investigative techniques to ensure Se has accurate performance information.
• Assist with delays attributed on a daily basis in conjunction with the delay attribution team and agree on support required to ensure a root cause is identified for all delays with local teams.
• Monitor emerging operational performance trends at a local level, providing information to local managers to assist with the eradication of causes of delay.
• Undertake local investigations of root cause delays as requested by your manager.
• Undertake investigations of large delays of above 200 minutes to ensure attributed delay is correct within the TIN

The Ideal Candidate

To be considered for this role we recommend you demonstrate the below in your application;

• Articulate, numerate and able to produce concise and logical, written reports
• Must be determined and persuasive and be able to follow through to completion despite obstacles.
• Traincrew terms and conditions, crew diagramming and rosters.
• Clear understanding of Southeastern’s performance objectives at company level.
• Thorough knowledge of Southeastern and Network Rail operations, network and train plans.
• Understanding of delay attribution and validation process (e.g. TRUST, Bugle, delay and manager coding).
• Knowledge of the following computer systems: Microsoft Office Excel and Word, TRUST, P2, Sheila, BUGLE.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer a comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 24 days annual leave entitlement (plus bank holidays). 
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited