Performance Investigator (Metro Area) - 1 Year Secondment/Fixed Term Contract

Job Introduction

We are currently recruiting a Performance Investigator the role is primarily to investigate causes of delay, which will in turn assist front line mangers in developing solutions to performance issues and eradicate delay to improve our customer experience.

Role Responsibility

The main duties and responsibilities for the role: 

• Carry out delay attribution investigation within prescribed business and industry timescales utilising IT systems and reporting tools.
• Engage with front line teams and managers to ensure accurate and timely reporting of delays to understand root causation for performance improvement.
• Support the driver organisation and the Delay Attribution Team to ensure that accurate root cause information is obtained for delays.
• Investigate causes of delay to assist front line mangers in developing solutions to performance issues and eradicate delay to improve our customer experience.
• Monitor and analyse emerging operational performance trends at a local level, providing information to local managers to assist with the eradication of causes of delay.
• Use investigative data and IT systems to obtain information in relation to delays and other performance related issues with a view to compiling reports or attributing delays accurately.
• Manage investigation projects from start to end including all planning, deployment, recording, reporting, analysing and summarizing activities. Also, to include presentation to the wider organisation and internally within the Joint Performance Team.
• Undertake direct observation of train operations and movements, collect data, and make considered judgements on causes and reasons for issues
• Use IT and other methods to collect data on investigation and monitoring activities. Prepare and collate reports for submission to other teams within the Joint Performance Team, and other functions within the organisation.

The Ideal Candidate

• Articulate, numerate and able to produce concise and logical, written reports (Essential)
• Must be determined and persuasive and be able to follow through to completion despite obstacles. (Essential)
• Ability to evaluate information and data, and arrive at considered and justified conclusions. (Essential)
• Knowledge of the following computer systems: Microsoft Office Outlook, Excel and Word (Essential)
• Traincrew terms and conditions, crew diagramming and rosters. (Desirable)
• Clear understanding of Southeastern performance objectives at company level. (Desirable)
• Knowledge and understanding of Southeastern and Network Rail operations, network and train plans. (Desirable)
• Understanding and experience of delay attribution and validation process along with associated systems. (Desirable)
• Personal Track Safety (Desirable)
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Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer a comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 24 days annual leave entitlement (plus bank holidays). 
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited