Resource Manager - Part Time Job Share

Job Introduction

The Resource Manager is a very important role in the delivery of our service to the thousands of passengers from across Kent and East Sussex. Your role will be to manage in real time the staff who work our trains as they make over 2000 journeys each day. 

On a normal day, this includes supervising staff signing on and starting up duty, allocating work to cover staff and speaking to your team; but when plans change and the service becomes disrupted you will need to proactively balance your resources against many demands.  Answering questions and making tough decisions in real time makes this a challenging and rewarding role to work in. 

As you would expect for a role like this, you will need great people skills and the ability to quickly understand the situation, make a plan and supervise it coming into play. You will need to demonstrate a strong knowledge of the working practices and terms and conditions for train crew along with the geography and scope of the network you will cover. 

You will need to work well under pressure within the busy environment of an operations control centre. Based in our Kent Integrated Control Centre alongside the Southeastern service management and information teams and Network Rail staff, you will work closely with them as one team so that the service is delivered correctly, punctually and seamlessly.

The successful candidate will work through a training period and take their place in our 22-strong team on a 24/7 roster. You will work 37 hours a week on a 3 weeks on / 3 weeks off basis

The Ideal Candidate

Essential

• Good knowledge of traincrew rostering and coverage principles and processes.
• Excellent attention to detail
• Good communication, negotiation, motivational skills
• Sound decision making, planning and organising
• Flexible approach to working
• Report writing and log keeping skills
• Passenger awareness and focus
• Excellent team working

Desirable

• Thorough knowledge of conditions of service applicable to train crew.
• Thorough knowledge of relevant Southeastern train service patterns coupled with a good understanding of Network Rail and/or HS1 geography.
• Awareness of train driving techniques, rules, instructions and Railway Group and Company standards.
• Good knowledge of relevant IRMA, IVOR and SHEILA functionality.
• Supervisory or Management Experience.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,000 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation.

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited