Revenue Management Manager

Job Introduction

A fantastic opportunity has arisen to join Southeastern Railway as a Revenue Management Manager based at our modern London Bridge Head Office (with hybrid working also an option).

The role will be to be responsible for programming system rules and interpreting data from a new Revenue Management system.

As the lead for this system, you will be expected to create and implement insight-led strategic development plans to grow and measure income from Southeastern’s Advance tickets. This will include analysing our Advance fares offer, and identifying opportunities for driving revenue growth across the network. You will be working collaboratively across the business (and with owning group colleagues) to deliver revenue improvements and data-led recommendations for Revenue Management strategies.

Take a look at the video below to see what we achieved in 2023!:

Role Responsibility

Accountabilities and responsibilities for this role include, but will not be limited to:

• Leading Southeastern’s revenue management strategy, with respect to short/medium-term demand/supply planning to increase revenue and formulate strategies for events or exceptional situations that will drive demand.
• Driving optimal income results through effective quota availability strategies and a nuanced and effective approach to train inventory revenue management.
• Ensuring Rail Availability and Reservations Service (RARS) and Revenue Management System (RMS) are maintained and optimised for Advance tickets, to deliver revenue targets.
• Developing yield and journey forecasts and targets, ensuring that any negative variances to targets are effectively addressed.
• Be responsible for the integrity of the Revenue Management System with specific emphasis on input/seed data and forecasting accuracy measurements and improvements.
• Interpreting key data available from a range of sources to produce recommendations to assist in the making of key business decisions.
• Working closely with the Commercial and Finance teams to develop and implement a coherent revenue strategy.
• Leading, training, motivating and developing revenue team-members in the Commercial directorate.
• Being a key liaison with Marketing/Retail/Digital teams to determine tactical activities and providing commercial expertise in any planning decisions.
• Ensuring the booking horizon system is maintained, and that Advance tickets are available for sale as soon as the timetable is published.
• Providing expert input into the industry development pathway for Revenue Management and Reservations Service with a view to maximising total rail revenue.
• Undertaking project work in relation to fares, retailing and revenue management systems, including specifying, deploying, and testing new system developments.
• Deputising for the Head of Retail Strategy and attending business/industry forums as required.

The Ideal Candidate

To be successful in this role, candidates need to demonstrate the below in their application:

• Significant experience in a Revenue Management post in a highly commercially focused environment.
• This should include knowledge and relevant experience of revenue management tools and systems, gained from positions in rail/airline/ferry/coach/car hire revenue management teams.
• To be highly numerate and IT systems literate.
• To be able to make strategic revenue impacting decisions, working independently and/or as part of a closeknit team.
• To be able to build business cases for change.
• Have excellent knowledge of MS Office, including expert-level Excel.
• Have excellent organisational skills.
• Have excellent interpersonal skills.
• Have excellent written and verbal communication skills.
• Be able to present and communicate numerical information in a straightforward and compelling manner to a wide audience.
• Have good problem-solving skills.
• Be an influential decision maker.
• Be competent with system-based tools.
• Have a proactive approach to learning.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

We have also won the Top Employer award at the Women in Rail Awards 2022!

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited