Service Delivery Manager
Job Introduction
Are you looking for a career where you can make a real difference in people’s day.
We are seeking a Service Delivery Manager to join our team based from Ramsgate Engineering Depot.
This role is responsible for ensuring the effective day-to-day operation of the depot, delivering against required outputs. It focuses on developing teams and individuals to build a capable and high-performing workforce aligned to the functional unit’s objectives, as defined by the Depot Manager, while also improving processes to increase productivity and overall efficiency.
Can you move people? Apply now.
What you’ll do
- Ensure shift production output and service provision targets are met for all rolling stock maintenance activities and wider depot, which includes, train movements, train presentation, and external stakeholders, by the effective deployment of resources and maintenance programming ensuring the customer is at the forefront of the output.
- Developing, implementing, and monitoring any required depot KPI’s.
- Ensure all teams are managing in accordance with company procedures, making full use of all required engineering systems as required.
- Assess, motivate, train, and develop staff to maintain an effective workforce, capable of meeting its objectives. Accountable for shortfalls in staff competency and to ensure development of the training plan to encompass all depot and staff’s requirements to deliver output.
- Develop and introduce rosters to meet workload.
- Attend depot meetings when on duty that is relevant to the depot output, and ensure that any relevant actions are logged, communicated, and actioned to the wider depot teams.
- Work with the wider depot management team(s) and other support functions as directed by the Depot Manager to look for opportunities to further improve depot productivity, output, effectiveness, and safety, ensuring that these are cascaded out over the depot teams.
The experience you’ll need
To be considered for this role we recommend you demonstrate the below in your application;
- 5 years experience in a engineering discipline
- NVQ level 4 in supervision/team management or ILM L5 equivalent with proven record of managing large team of people
- Core Management and Leadership training
- Intermediate IT skills (Excel, word etc)
- Accredited with certificate in Engineering (BTEC/ONC) or equivalent.
- Incident and accident investigation training
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- 25 days annual leave allowance (plus bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
SE Trains Limited
