Service Engineer Level 4 - Production Support Engineer

Job Introduction

Southeastern are looking for a Production Support Engineer to join the team in Slade Green.

Your role will be to support production to deliver first time fixes through the interrogation of train data (EMS, XDM, RCM, OTMR etc) and the provision of scopes of work. This role works alongside the Defect Controllers (MDC) providing technical support and capturing defects as they are reported. 

You will be required to support production in reducing incidents as a result of maintenance activities. Working in conjunction with technical services to understand root cause and implement quick fixes such as briefing, process improvement, best practice, coaching, improving or developing fault finding guides, pre production activities (projects) etc.

SE Trains accomplished significant change in 2022, as demonstrated in our highlights reel below - if you want to be a part of our industries change please do not hesitate to apply. 

Role Responsibility

• Proactively use train data to identify problematic units and for the monitoring units released following significant investigation/repairs for a period of six days. 
• For technically challenging faults which extend across shifts monitor progress against the documented scope of work, ensuring EMS is being kept up to date and next steps are clear. Provide a handover to the oncoming shift to ensure progress and next steps are clear thus providing continuity across shifts.
•  The role also provides support for technical issues affecting production delivery such as procedural clarification, component identification, specialised tooling etc.
• Develop and manage a controlled data base for train software in conjunction with technical services. For engineering laptops undertake software updates and first line fault finding for issues and track rectification.

The Ideal Candidate

• General rolling stock experience, knowledge of planned maintenance processes and repair of rail vehicle systems.
• Geographical knowledge of Southeastern’s routes, including capabilities and facilities available at Southeastern depots and berthing facilities
• Technical Knowledge of rolling stock systems on Southeastern fleets.
• General Technical knowledge of all current types of Southeastern operated Rolling Stock.
• Knowledge of IT systems, including Windows, Word, Excel, together with a good understanding of mainframe systems, including EMS, TRUST, and hybrid systems such as GENIUS and RAVERS
• Good knowledge of rules and regulations, particularly those applicable to DC EMU rolling stock
• At least 3 years experience in a T&RS engineering environment
• HND / HNC in an Engineering Discipline desirable

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 32 days annual leave entitlement (including bank holidays)
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

The standard blurb…

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000* passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

·We aim to be the best

·We make the difference together

·We care passionately about our people and our passengers

Southeastern are proud to work with some fantastic organisations and our recent accreditations are part of our journey to becoming an even better place to work.  We continue to work across the industry and forge closer working with Network Rail

*now nearer 470,000 …. The pandemic continues to affect how we all work and travel!

We welcome and encourage applications from people of all backgrounds

We are going to do this recruitment a bit differently.  We are going to involve our colleagues in your interview.  The final stage will involve a presentation or a challenge for you to address.  Whether you have worked in rail all your life or you want to come and see what it is about we want to hear from you.  We want a workforce as diverse as the communities we serve and for you to meet our people as part of the process.

What you should really know about working at Southeastern

Winner of Rail Business of the Year 2023 as well as being highly commended in both the Diversity and Inclusion and the Wellbeing in Rail categories

Ranked as part of the 5% club in the Apprenticeships Top 100 Employees 2022. The country’s most outstanding apprenticeship employers for 2022 were recognised for their vital work boosting career opportunities for more people

Currently seeking assessment against the Investors in People ‘We Invest in Apprentices’ accreditation and already hold Gold accreditation against the other two IiP Standards: We Invest in People and We invest in Wellbeing

Financial Times Diversity Leaders ranking for 2023 comprising 850 companies across Europe seen to do more than just talk about their commitment to diversity and inclusion taking action to promote change and create an inclusive environment

Named in The Sun's Top 8 menopause-friendly employers (in 2022)

Won the Women in Rail Top Employer award in both 2020 and 2022. 

SE Trains Limited