Stakeholder Engagement Manager

Job Introduction

We are seeking a Stakeholder Engagement Manager to join our team based from our Head Office in London Bridge (hybrid working) on an 18 month fixed term contract.

You will improve the responsiveness and proactiveness of our stakeholder engagement function to help enhance stakeholder relationships and their satisfaction with Southeastern.

The Stakeholder Engagement Manager represents Southeastern with external stakeholders and will attend meetings with key stakeholders and supports the delivery of the stakeholder engagement strategy.

You will take ownership of stakeholder enquiries and complaints, including constituency-based casework and provide timely, high-quality, and consistent responses.

A core part of the role will to be provide support to the Senior Stakeholder Engagement Manager, and wider team, including briefings and research, and assisting with event organisation.

The ideal candidate will also work with the wider Communications Team to help provide proactive stakeholder communications on key developments on the Southeastern network.

The Ideal Candidate

To be considered for this role we recommend you demonstrate the below in your application;

• Experience in public affairs, government relations, communications or an equivalent role
• Experience in dealing with stakeholder correspondence and handling sensitive/highly political information  
• Experience with public speaking and representing a company with external stakeholders
• Experience of working with local communities and representatives to address issues and achieve a positive outcome
• Proven ability to present complex material in a simple, understandable way
• Experience of planning and delivering events
• Excellent communication and people skills
• Good political judgement and intuition
• Railway knowledge would be desirable

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern runs train services into London from Kent and East Sussex, operating almost 1,700 trains a day, carrying more than 400,000 passengers, serving 176 stations and covering 540 miles of track.

Just over 4,600 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SOUTHEASTERN is owned by SE Trains Ltd, a subsidiary of the Department for Transport’s public sector owning group, ‘DOHL.’ DOHL has responsibility for three rail companies, LNER, Northern Trains Limited and SE Trains.

SE Trains Limited