Area Manager - High Speed Stations

Job Introduction

As an Area Manager you will manage a group of stations and management team.  You will be required to ensure the safety and security of customers and team members and motivate and develop the station teams.  The post holder will be expected to utilise resources to maximise income and meet statutory obligations.

Role Responsibility

You will be responsible for delivering safe, secure and professional levels of on board services to customers, focusing on customer satisfaction and revenue collection. You will lead, deploy and motivate front line staff so as to encourage and promote professional standards of service, continuous improvement and compliance with all imposed obligations.

Other responsibilities include but will not be limited to:

• Ensuring that daily station reviews are undertaken, such as staff presentation, station cleanliness and customer service levels. 
• Leading, coaching and developing your teams at all stations within the group. 
• Developing and maintaining productive working relationships, both internally and externally with customers and other external stakeholders. 
• Demonstrating Southeastern values and behaviours at all times. 

Working here

The role is mainly Monday - Friday, but weekend work may be required for certain events and for on-call requirements.

The Ideal Candidate

We are looking for applications from experienced people managers who can demonstrate ambition and a passion for leading and motivating teams.

To excel in your role, you will need:

• Proven track record of line management experience.
• Committed to delivering excellent customer service by engaging the people around you.
• Strong interpersonal skills and experienced negotiator.
• Innovative and creative.
• Highly motivated to do the right thing for our people and our customers.
• Ability to deal with difficult situations.
• A flexible approach to working and able to adapt to changing demands and conditions.
• Proven success in working towards targets and striving for continuous improvement.

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability. Read about some of the great Diversity and Inclusion initiatives our Head of Colleague Experience has been leading on here. 

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited