Client Relationship Manager (Deputy Head of Major Contracts)

Job Introduction

We are seeking a Client Relationship Manager to join our team based in London Bridge.

You will manage and develop at a senior level, the contractual relationship between Southeastern and our client, the Department for Transport. 

The post holder has accountability for developing and managing the governance process, senior stakeholder engagement (both internal and external) and proactively managing both commercial and financial risks, providing our client with a senior point of contact for the management of current contractual arrangements.

You will also support and deputise for the Head of Major Contracts as and when required.

Please see the job description for more information about the role.

The Ideal Candidate

To be considered for this role you will need to demonstrate the following;

• Proven record of client relationships with the DfT or similar 
• Educated to degree standard or equivalent level of experience.
• Sound commercial and financial awareness.
• Extensive knowledge of and experience in managing complex major contracts in a rail environment.
• Experience of negotiating and building complicated contractual frameworks, including legal matters.
• Understanding of the regulatory framework in the Rail Industry, including a sound understanding of Access Agreements, rail Franchise Agreements and Engineering Contracts.
• Experience of managing, developing and motivating of a team.
• Ability to work and influence at all levels within Southeastern and across suppliers.
• Excellent attention to detail

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

About Southeastern

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000 passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

• We aim to be the best
• We make the difference together
• We care passionately about our people and our passengers

We are committed to being an inclusive employer, creating a workplace where everyone can come to work, feel safe and comfortable and able to do everything to the best of their ability.

We recognise the positive value of diversity and it matters to us that our teams reflect the communities we serve. We welcome and encourage applications from people of all backgrounds.

We are also proud to be a WORK180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and initiatives here.

If you have been unsuccessful in the recruitment process for the same/similar position you will not be eligible to apply for a period of 6 months from that date.

All offers of employment are subject to us obtaining satisfactory references (covering all education, training, employment and unemployment in the preceding 5 years and any previous railway employment). We will also complete right to work in the UK and criminal record checks. This is to ensure we are employing the best person for the role and to protect our customers, colleagues and our reputation. We are unable to offer sponsorship to work in the UK. 

This post will close before the intended closing date should sufficient number of suitable applications be received. Therefore, if you are interested in applying for this role, we suggest that you do so at the earliest opportunity to avoid disappointment.

SE Trains Limited