Customer Service Supervisor
Job Introduction
Are you ready to take the lead in ensuring smooth, safe, and efficient travel for thousands of passengers every day?
We are seeking a Station Supervisor/Team Leader to join our team based from Dover Priory.
Can you move people? Apply now.
Role Responsibility
What you’ll do
This is a highly responsible role as you will oversee the day-to-day activities of our Station Colleagues.
Your leadership, deployment and direction of the team will ensure they provide a welcoming environment and first-class customer service.
You will also play your part in the efficient running of services by ensuring the team carry out their safety and security duties effectively, leading by example, and role-model our Way’s of Working.
This role is an Area Grade role, this means you will be working at the below Stations and will be required to work a varied shift pattern, which includes weekends, bank holidays and nights. Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night.
Therefore, you will ideally have a full UK Drivers Licence or be able to demonstrate how you will be able to fulfil the shift requirements at these locations.
- Dover Priory
- Canterbury East
- Walmer
- Deal
- Sandwich
- Ramsgate
- Margate
- Aylesham
The Ideal Candidate
The experience you’ll need
We are looking for applications from experienced managers who can demonstrate ambition and a passion for leading and motivating teams.
To be considered for this role we recommend you demonstrate the below in your application;
- Previous supervisory experience
- Customer Service skills/experience
- The ability to communicate effectively at all levels
- The ability to work calmly under pressure
- A pro-active ‘can do’ attitude
- The ability to deal with difficult passengers
- Good working knowledge of Outlook, Word and Excel
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.
Other things to know
- This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
- All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
- If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you’ll get in return
Along with your salary, the rewards you’ll get include:
- a final salary pension
- Up to 32 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.
About the Company
A bit about Southeastern
We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.
It’s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.
SE Trains Limited