IT Systems Engineer

Job Introduction

Are you an experienced IT Engineer looking for your next challenge? 

Your role will be:

To resolve 3^rd line IT incidents, requests and problems efficiently and effectively, whilst managing customer relations and expectations with great diplomacy.

Participate in the out of hours incident escalation rota, to resolve critical incidents that occur over weeknights and weekends.

Involvement in infrastructure projects relating to Services, Server and Back office Infrastructure items.

Supporting all sites on the WAN including stations and depots with Hardware or Network related faults.

Support the IT teams and the wider organisation in delivery of Southeastern’s projects and obligations. 

Role Responsibility

• Ensuring that Service Desk calls are actioned within timescales set and that all incidents, problems, faults and requests are logged and updated in the Service Desk Management System correctly with the correct priorities, categories and comprehensive details.
• Complete daily system health checks as prescribed to ensure systems are available and operating at required levels.
• Carry out regular maintenance tasks on services and servers to ensure their ongoing health, security and performance levels remain at expected levels
• Perform, when necessary, all system upgrades in conjunction with, and as defined with and by other IT teams.
• Lead or participate in the implementation of service changes (addition, enhancement or upgrade), including support for testing these streams.
• Create or update service and software installation and upgrade documentation
• Support the 2^nd line and Field Engineers is carrying out their duties.

The Ideal Candidate

To be considered for this role we recommend you demonstrate the below in your application;

• 2 years experience working in 3^rd line Incident, Request, Knowledge and Problem management
• Experience of supporting WINTEL operating systems
• MCSE (or equivalent)
• Microsoft 365 Certified: Teamwork Administrator Associate (or equivalent - Desirable)
• Citrix Certified Professional (Desirable)
• ITIL Foundation certification (Desirable)

Package Description

Southeastern recognises the value of every individual employee and offers benefits that reflect this.

As well as a generous salary, we offer an comprehensive benefits package which includes;

• A Contributory Final Salary Pension Scheme 
• Free rail travel on Southeastern and GTR rail services (extends to family members for leisure/educational travel)
• After a qualifying period, reduced rate travel on other train operators, including European services
• Up to 25 days annual leave entitlement (plus bank holidays)
• Private healthcare
• Access to an array of discounts for retail and leisure products through our benefits scheme.
• Family friendly benefits including enhanced maternity/paternity leave, parental leave and carers leave.

About the Company

The standard blurb…

Southeastern is one of the busiest commuter rail companies in the UK running more than 2,000 trains, and carrying nearly 600,000* passengers every day between London, Kent and East Sussex.

Just over 4,500 employees - mostly from the communities that we serve - work together to provide this vital service and we are looking to expand our successful team. We have a strong set of values that shape the way we run our business and guide our staff in delivering what our customers need. These are:

·We aim to be the best

·We make the difference together

·We care passionately about our people and our passengers

Southeastern are proud to work with some fantastic organisations and our recent accreditations are part of our journey to becoming an even better place to work.  We continue to work across the industry and forge closer working with Network Rail

*now nearer 470,000 …. The pandemic continues to affect how we all work and travel!

What you should really know about working at Southeastern

Winner of Rail Business of the Year 2023 as well as being highly commended in both the Diversity and Inclusion and the Wellbeing in Rail categories

Ranked as part of the 5% club in the Apprenticeships Top 100 Employees 2022. The country’s most outstanding apprenticeship employers for 2022 were recognised for their vital work boosting career opportunities for more people

Currently seeking assessment against the Investors in People ‘We Invest in Apprentices’ accreditation and already hold Gold accreditation against the other two IiP Standards: We Invest in People and We invest in Wellbeing

Financial Times Diversity Leaders ranking for 2023 comprising 850 companies across Europe seen to do more than just talk about their commitment to diversity and inclusion taking action to promote change and create an inclusive environment

Named in The Sun's Top 8 menopause-friendly employers (in 2022)

Won the Women in Rail Top Employer award in both 2020 and 2022. 

SE Trains Limited