Integrated Travel Manager

Job Introduction

Are you a strategic thinker with a passion for transforming customer experiences? Do you thrive in a role that combines leadership, partnership building, and data-driven decision-making? We’re looking for an experienced commercial professional to take on a key role in our Commercial Directorate, driving impactful changes in the rail industry and becoming our expert on all things Integrated Transport.

Next year marks 200 years of this wonderful industry so there has never been a better time to join us and be part of shaping the future of the railway industry.

What will you be doing?

Lead the Design and Delivery of Strategic Plans: You’ll be at the forefront, shaping and executing our strategic initiatives about first and last mile travel, shared ownership transport schemes and integrated public transport that enhance customer experiences and drive revenue growth.

Be a Catalyst for Community Partnerships: Foster and develop relationships with community-based companies, to improve the end to end journey experience, becoming a key facilitator for innovative collaborations.

Subject Matter Expert: Be the subject matter expert and develop knowledge of legislation and best practice related to integrated transport

Monitor and Measure Success:  Track and analyse the effectiveness of our plans, focusing on customer attitudes, passenger numbers, and revenue impact.

Build great relationships: You will manage our car parking strategy, ensuring seamless service and performance and also develop close working relationships with functional managers and directors to ensure that policy, procedures, and best practices pertaining to integrated transport and accessibility are disseminated and upheld.

We would love to apply if you have:

• Strong ability to guide and persuade stakeholders at all levels.
• Comfortable working in dynamic environments with emerging trends and external changes.
• Proven experience managing key relationships, both internal and external.
• Previous experience in the rail or broader transport sector.
• Skilled in developing and managing segmented customer journey maps.
• Demonstrated ability to lead projects from conception to completion.
• Ability to utilise data to inform improvement plans and strategic decisions.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here. 

Other things to know

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southeastern, please wait six months before applying again.

Find out more about our recruitment process and get tips to help you apply.

What you’ll get in return

Along with your salary, the rewards you’ll get include:

• a final salary pension
• 25 days annual leave allowance (including bank holidays)
• free rail travel across our networks.

Meaning you can feel secure in your career as well as fulfilled by your work. Click here to see our full range of amazing benefits.

A bit about Southeastern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations.

However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey.

It’s also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we’re fully committed to and we’re proud to have been named a ‘Great Place to Work’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us.

Learn more about our railway and what we achieved in 2023.

SE Trains Limited